support
we're here to help
Contact Us
If you need help with any of our apps, have a question, or want to report an issue, please reach out to us at inquiry@hatchingpoint.com
We typically respond within 24–48 hours.
Common Questions
- Subscriptions & Billing: All subscriptions are managed through the App Store. To cancel or modify a subscription, go to Settings → Apple ID → Subscriptions on your device.
- Restore Purchases: If a purchase isn't showing up, try tapping "Restore Purchases" within the app, or sign out and back into your Apple ID.
- App Crashes or Bugs: Please make sure you're running the latest version of the app from the App Store. If the issue persists, email us with your device model, iOS version, and a description of the problem.
- Feature Requests: We love hearing your ideas. Send them to inquiry@hatchingpoint.com
Privacy & Data
Your privacy matters. Most of our apps store data locally on your device. For details on how each app handles your data, visit the privacy policy page linked within the app or on its App Store listing.
Feedback
If you enjoy using our apps, a review on the App Store helps us a lot. If something isn't right, let us know — we'd rather fix it than lose you.